Clinic Policy

We look forward to meeting you and your child. Please note the following policies. By accepting an appointment booking, you agree to the following policies:

Punctuality:

Dr. Tsai runs a punctual practice.

In order to support this, please arrive at least 5 minutes before your scheduled appointment to check in and have your child's measurements done. Patients who arrive late contribute to increased wait times for other patients later in the day. Please be considerate of everyone's time and budget for traffic and other delays. Patients who arrive late may have their appointments cancelled if there is not adequate time for the appointment. Cancellation fees will apply.

Infectious Diseases Precautions:

Please note that as a health care facility, masking is still required. If you do not bring a mask, one will be provided for you.

Please do not come to the clinic if you or your child are ill. We are happy to offer a virtual health or telephone appointment instead. Please notify our office as soon as you find out you are ill so we can arrange for this.

No show/Cancellation Fees:

Consistent with industry standards, we have no show/cancellation fees so that we can efficiently run the office allowing more patients to have access to appointments. Fees are payable for missed appointments, or for appointments cancelled without 24 hour notice. If no show/ cancellations without 24 hour notice are to occur, we require payment before a new appointment will be booked. We only accept cash (in the exact amount) or credit card payment. It is your responsibility to remember when your appointment is booked. The no show/cancellation fee is : New Medical Consultation: $100. New Developmental Consultation: $150. Follow up appointment: $50.

Safe Working Environment:

In accordance with Worksafe BC guidelines, this office maintains a physically safe working environment, including protection from harassment, threats, and violence. Abusive or negative behavior towards clinic staff will not be welcome. In accordance with the College of Physicians and Surgeons of BC guidelines, abusive behavior towards the physician or staff members is an indication to terminate the doctor - patient relationship.

Note Regarding Families where Shared Parental Responsibility (Joint Custody) is involved:

If you are a guardian who has the right to provide care and consent to treatment for your child, Dr. Tsai will gladly discuss your child's condition and treatment with you. If one guardian is not present at the appointment, our office is NOT responsible for notifying the absent guardian regarding all updates regarding diagnoses and treatment. It is the responsibility of the guardian present at the appointment (i.e. NOT the physician) to notify the other guardian involved of diagnoses and treatment plans. This is outlined under s.40(2) of the Family Law Act.

If the absent guardian wishes to discuss the child's condition, they are welcome to be present at all appointments with the child. Our office and doctors will not be involved in custody disputes. It is the responsibility of the guardian to communicate pertinent medical information to the other guardian.